{% extends 'base.html.twig' %}

{% block title %}Reply to Support Ticket #{{ ticket.id }} - Admin{% endblock %}

{% block body %}
    <section class="admin-header">
        <div class="container">
            <div class="admin-header-content">
                <div>
                    <h1>Support Ticket #{{ ticket.id }}</h1>
                    <p>Reply to customer support request</p>
                </div>
                <div class="admin-header-actions">
                    <a href="{{ path('app_admin_support_tickets') }}" class="btn btn-secondary">Back to Tickets</a>
                </div>
            </div>
        </div>
    </section>

    <section class="admin-content">
        <div class="container">
            <div class="admin-grid">
                <aside class="admin-sidebar">
                    <nav class="admin-nav">
                        <a href="{{ path('app_admin_dashboard') }}" class="admin-nav-item">
                            <span class="nav-icon">📊</span>
                            Dashboard
                        </a>
                        <a href="{{ path('app_admin_bookings') }}" class="admin-nav-item">
                            <span class="nav-icon">📅</span>
                            All Bookings
                        </a>
                        <a href="{{ path('app_admin_service_providers') }}" class="admin-nav-item">
                            <span class="nav-icon">👥</span>
                            Service Providers
                        </a>
                        <a href="{{ path('app_admin_support_tickets') }}" class="admin-nav-item active">
                            <span class="nav-icon">💬</span>
                            Support Tickets
                        </a>
                    </nav>
                </aside>

                <main class="admin-main">
                    <div class="ticket-details">
                        <div class="ticket-info-card">
                            <div class="info-header">
                                <h2>Ticket Information</h2>
                                <span class="badge {{ ticket.statusBadgeClass }}">{{ ticket.statusLabel }}</span>
                            </div>

                            <div class="info-grid">
                                <div class="info-item">
                                    <strong>Customer:</strong>
                                    <span>{{ ticket.customer.fullName }}</span>
                                </div>
                                <div class="info-item">
                                    <strong>Email:</strong>
                                    <span>{{ ticket.email }}</span>
                                </div>
                                <div class="info-item">
                                    <strong>Created:</strong>
                                    <span>{{ ticket.createdAt|date('M d, Y g:i A') }}</span>
                                </div>
                                {% if ticket.repliedAt %}
                                    <div class="info-item">
                                        <strong>Replied:</strong>
                                        <span>{{ ticket.repliedAt|date('M d, Y g:i A') }}</span>
                                    </div>
                                {% endif %}
                            </div>
                        </div>

                        <div class="message-card">
                            <h3>Subject: {{ ticket.subject }}</h3>
                            <div class="customer-message">
                                <strong>Customer's Message:</strong>
                                <p>{{ ticket.message }}</p>
                            </div>
                        </div>

                        {% if ticket.adminReply %}
                            <div class="reply-card existing-reply">
                                <h3>Your Previous Reply:</h3>
                                <p>{{ ticket.adminReply }}</p>
                                {% if ticket.repliedAt %}
                                    <small class="reply-date">Sent on {{ ticket.repliedAt|date('M d, Y g:i A') }}</small>
                                {% endif %}
                            </div>
                        {% endif %}

                        {% if ticket.status != 'closed' %}
                            <div class="reply-form-card">
                                <h3>{{ ticket.adminReply ? 'Update Reply' : 'Send Reply' }}</h3>
                                <p class="form-description">Your reply will be sent to the customer via email.</p>

                                <form method="post">
                                    <div class="form-group">
                                        <label for="reply">Your Reply:</label>
                                        <textarea
                                            id="reply"
                                            name="reply"
                                            class="form-control"
                                            rows="8"
                                            placeholder="Type your response to the customer..."
                                            required
                                        >{{ ticket.adminReply }}</textarea>
                                    </div>

                                    <div class="form-actions">
                                        <button type="submit" class="btn btn-primary">Send Reply</button>
                                        <a href="{{ path('app_admin_support_tickets') }}" class="btn btn-outline">Cancel</a>
                                    </div>
                                </form>
                            </div>
                        {% else %}
                            <div class="closed-notice">
                                <p>This ticket is closed and cannot be updated.</p>
                            </div>
                        {% endif %}
                    </div>
                </main>
            </div>
        </div>
    </section>

    <style>
        .ticket-details {
            max-width: 800px;
        }

        .ticket-info-card,
        .message-card,
        .reply-card,
        .reply-form-card {
            background: white;
            border-radius: 8px;
            box-shadow: 0 2px 4px rgba(0,0,0,0.1);
            padding: 2rem;
            margin-bottom: 1.5rem;
        }

        .info-header {
            display: flex;
            justify-content: space-between;
            align-items: center;
            margin-bottom: 1.5rem;
        }

        .info-header h2 {
            margin: 0;
            color: #667eea;
        }

        .info-grid {
            display: grid;
            grid-template-columns: repeat(2, 1fr);
            gap: 1rem;
        }

        .info-item {
            display: flex;
            flex-direction: column;
            gap: 0.25rem;
        }

        .info-item strong {
            color: #495057;
            font-size: 0.875rem;
        }

        .info-item span {
            color: #212529;
        }

        .message-card h3,
        .reply-card h3,
        .reply-form-card h3 {
            margin: 0 0 1rem 0;
            color: #667eea;
        }

        .customer-message {
            background: #f8f9fa;
            padding: 1.5rem;
            border-radius: 4px;
            border-left: 4px solid #667eea;
        }

        .customer-message strong {
            display: block;
            margin-bottom: 0.5rem;
            color: #495057;
        }

        .customer-message p {
            margin: 0;
            white-space: pre-wrap;
            line-height: 1.6;
        }

        .existing-reply {
            background: #e7f3ff;
            border-left: 4px solid #0c5460;
        }

        .existing-reply p {
            margin: 0 0 0.5rem 0;
            white-space: pre-wrap;
            line-height: 1.6;
        }

        .reply-date {
            color: #6c757d;
            font-style: italic;
        }

        .form-description {
            color: #6c757d;
            margin-bottom: 1.5rem;
        }

        .form-group {
            margin-bottom: 1.5rem;
        }

        .form-group label {
            display: block;
            margin-bottom: 0.5rem;
            font-weight: 600;
            color: #333;
        }

        .form-control {
            width: 100%;
            padding: 0.75rem;
            border: 1px solid #ddd;
            border-radius: 4px;
            font-size: 1rem;
            font-family: inherit;
        }

        .form-control:focus {
            outline: none;
            border-color: #667eea;
            box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
        }

        .form-actions {
            display: flex;
            gap: 1rem;
        }

        .badge {
            display: inline-block;
            padding: 0.25rem 0.75rem;
            border-radius: 12px;
            font-size: 0.75rem;
            font-weight: 600;
            text-transform: uppercase;
        }

        .badge-warning {
            background: #fff3cd;
            color: #856404;
        }

        .badge-info {
            background: #d1ecf1;
            color: #0c5460;
        }

        .badge-success {
            background: #d4edda;
            color: #155724;
        }

        .closed-notice {
            background: #f8f9fa;
            padding: 2rem;
            border-radius: 8px;
            text-align: center;
            color: #6c757d;
        }

        .closed-notice p {
            margin: 0;
        }
    </style>
{% endblock %}