{% extends 'base.html.twig' %}

{% block title %}Podpora - HomeHelper{% endblock %}

{% block body %}
    <section class="admin-header">
        <div class="container">
            <div class="admin-header-content">
                <div>
                    <h1>Zákaznická podpora</h1>
                    <p>Odešlete požadavek na podporu nebo zobrazit předchozí žádosti</p>
                </div>
                <div class="admin-header-actions">
                    <a href="{{ path('app_customer_dashboard') }}" class="btn btn-secondary">Zpět na přehled</a>
                    <a href="{{ path('app_logout') }}" class="btn btn-outline">Odhlásit se</a>
                </div>
            </div>
        </div>
    </section>

    <section class="admin-content">
        <div class="container">
            <div class="admin-grid">
                <aside class="admin-sidebar">
                    <nav class="admin-nav">
                        <a href="{{ path('app_customer_dashboard') }}" class="admin-nav-item">
                            <span class="nav-icon">📋</span>
                            Moje rezervace
                        </a>
                        <a href="{{ path('app_customer_edit_profile') }}" class="admin-nav-item">
                            <span class="nav-icon">👤</span>
                            Správa profilu
                        </a>
                        <a href="{{ path('app_customer_change_password') }}" class="admin-nav-item">
                            <span class="nav-icon">🔒</span>
                            Změna hesla
                        </a>
                        <a href="{{ path('app_customer_support') }}" class="admin-nav-item active">
                            <span class="nav-icon">💬</span>
                            Podpora
                        </a>
                        <a href="{{ path('app_services') }}" class="admin-nav-item">
                            <span class="nav-icon">🏠</span>
                            Prozkoumat služby
                        </a>
                    </nav>

                    <div class="sidebar-info">
                        <h4>Detaily účtu</h4>
                        <p><strong>Jméno:</strong> {{ app.user.fullName }}</p>
                        <p><strong>Email:</strong> {{ app.user.email }}</p>
                        {% if app.user.phone %}
                            <p><strong>Telefon:</strong> {{ app.user.phone }}</p>
                        {% endif %}
                        <p><strong>Členem od:</strong> {{ app.user.createdAt|date('d.m.Y') }}</p>
                    </div>
                </aside>

                <main class="admin-main">
                    <div class="support-section">
                        <h2>Odeslat požadavek na podporu</h2>

                        <div class="form-card">
                            {{ form_start(form) }}
                                <div class="form-group">
                                    {{ form_label(form.email) }}
                                    {{ form_widget(form.email) }}
                                    {{ form_errors(form.email) }}
                                </div>

                                <div class="form-group">
                                    {{ form_label(form.subject) }}
                                    {{ form_widget(form.subject) }}
                                    {{ form_errors(form.subject) }}
                                </div>

                                <div class="form-group">
                                    {{ form_label(form.message) }}
                                    {{ form_widget(form.message) }}
                                    {{ form_errors(form.message) }}
                                </div>

                                <button type="submit" class="btn btn-primary">Odeslat požadavek</button>
                            {{ form_end(form) }}
                        </div>

                        <h2 style="margin-top: 3rem;">Moje požadavky na podporu</h2>

                        {% if tickets is empty %}
                            <div class="empty-state">
                                <div class="empty-icon">💬</div>
                                <h3>Zatím žádné požadavky na podporu</h3>
                                <p>Zatím jste neodeslali žádné požadavky na podporu. Pokud potřebujete pomoc, použijte výše uvedený formulář!</p>
                            </div>
                        {% else %}
                            <div class="tickets-grid">
                                {% for ticket in tickets %}
                                    <div class="ticket-card">
                                        <div class="ticket-card-header">
                                            <div class="ticket-status">
                                                <span class="status-badge {{ ticket.statusBadgeClass }}">
                                                    {{ ticket.statusLabel }}
                                                </span>
                                            </div>
                                            <div class="ticket-id">
                                                #{{ ticket.id }}
                                            </div>
                                        </div>

                                        <div class="ticket-card-body">
                                            <h3>{{ ticket.subject }}</h3>
                                            <div class="ticket-meta">
                                                <small>📅 {{ ticket.createdAt|date('d.m.Y H:i') }}</small>
                                            </div>

                                            <div class="ticket-message">
                                                <strong>Vaše zpráva:</strong>
                                                <p>{{ ticket.message }}</p>
                                            </div>

                                            {% if ticket.adminReply %}
                                                <div class="admin-reply">
                                                    <strong>Odpověď podpory:</strong>
                                                    <p>{{ ticket.adminReply }}</p>
                                                    {% if ticket.repliedAt %}
                                                        <small>Odpovězeno {{ ticket.repliedAt|date('d.m.Y H:i') }}</small>
                                                    {% endif %}
                                                </div>
                                            {% endif %}
                                        </div>
                                    </div>
                                {% endfor %}
                            </div>
                        {% endif %}
                    </div>
                </main>
            </div>
        </div>
    </section>

    <style>
        .form-card {
            background: white;
            border-radius: 8px;
            box-shadow: 0 2px 4px rgba(0,0,0,0.1);
            padding: 2rem;
            margin-bottom: 2rem;
        }

        .form-group {
            margin-bottom: 1.5rem;
        }

        .form-group label {
            display: block;
            margin-bottom: 0.5rem;
            font-weight: 600;
            color: #333;
        }

        .form-control {
            width: 100%;
            padding: 0.75rem;
            border: 1px solid #ddd;
            border-radius: 4px;
            font-size: 1rem;
        }

        .form-control:focus {
            outline: none;
            border-color: #667eea;
            box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
        }

        .form-errors {
            color: #dc3545;
            font-size: 0.875rem;
            margin-top: 0.25rem;
        }

        .tickets-grid {
            display: grid;
            gap: 1.5rem;
        }

        .ticket-card {
            background: white;
            border-radius: 8px;
            box-shadow: 0 2px 4px rgba(0,0,0,0.1);
            overflow: hidden;
        }

        .ticket-card-header {
            display: flex;
            justify-content: space-between;
            align-items: center;
            padding: 1rem 1.5rem;
            background: #f8f9fa;
            border-bottom: 1px solid #e9ecef;
        }

        .status-badge {
            display: inline-block;
            padding: 0.25rem 0.75rem;
            border-radius: 12px;
            font-size: 0.875rem;
            font-weight: 600;
            text-transform: uppercase;
        }

        .badge-warning {
            background: #fff3cd;
            color: #856404;
        }

        .badge-info {
            background: #d1ecf1;
            color: #0c5460;
        }

        .badge-success {
            background: #d4edda;
            color: #155724;
        }

        .ticket-id {
            color: #6c757d;
            font-size: 0.875rem;
        }

        .ticket-card-body {
            padding: 1.5rem;
        }

        .ticket-card-body h3 {
            margin: 0 0 0.5rem 0;
            color: #667eea;
        }

        .ticket-meta {
            margin-bottom: 1rem;
            color: #6c757d;
        }

        .ticket-message {
            margin-top: 1rem;
            padding: 1rem;
            background: #f8f9fa;
            border-radius: 4px;
        }

        .ticket-message p {
            margin: 0.5rem 0 0 0;
            white-space: pre-wrap;
        }

        .admin-reply {
            margin-top: 1rem;
            padding: 1rem;
            background: #e7f3ff;
            border-left: 4px solid #667eea;
            border-radius: 4px;
        }

        .admin-reply p {
            margin: 0.5rem 0;
            white-space: pre-wrap;
        }

        .admin-reply small {
            color: #6c757d;
            font-style: italic;
        }

        .empty-state {
            text-align: center;
            padding: 4rem 2rem;
            background: white;
            border-radius: 8px;
            box-shadow: 0 2px 4px rgba(0,0,0,0.1);
        }

        .empty-icon {
            font-size: 4rem;
            margin-bottom: 1rem;
        }

        .empty-state h3 {
            margin-bottom: 0.5rem;
        }

        .empty-state p {
            color: #6c757d;
            margin-bottom: 0;
        }

        .sidebar-info {
            margin-top: 2rem;
            padding: 1.5rem;
            background: #f8f9fa;
            border-radius: 8px;
        }

        .sidebar-info h4 {
            margin-bottom: 1rem;
            color: #667eea;
        }

        .sidebar-info p {
            margin-bottom: 0.5rem;
            font-size: 0.9rem;
        }
    </style>
{% endblock %}